Our Policies

At Signature Nail Bar Mani & Pedi Lounge, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Nail & Beauty Salon. Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.

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OUR MISSION
It is our mission at Signature Nail Bar Mani & Pedi Lounge to provide our guests with an unparalleled experience while performing with integrity and a vast knowledge of our profession. As we cordially invite you to our humble abode, we simply want to offer a superb service with added value that relaxes and rejuvenates each and every guest. We stand behind our friendly customer service and the quality of our work and we strive to be your number one choice for all your NAIL CARE needs.

CANCELLATIONS
We understand that sometimes emergencies happen, and it’s not always possible to keep your appointment. We respectfully ask that all appointment cancellations be in advance with a minimum of 24 hour notice so that we have the opportunity to offer your reserved time to another client on our waiting list. We take your reservations very seriously as they are exclusively arranged for you. 

Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

No shows no notice will result in a charge equal to 100% of the reserved service amount.

Please understand our enforcement and professionalism behind our cancellation policy as it allows us the time to inform our standby guests of any availability, as well as keeping our schedule filled, thus better serving everyone. 

LATE ARRIVALS
Tardiness Scheduled appointments have a 15 minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be later than 15 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we reserve the right to refuse partial or complete services.


NO SHOWS
If you make an appointment that you don’t cancel and don’t show up for, we reserve the right to charge THE FULL service fee.


REFUNDS
If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon.


COMPLIMENTARY FIXES
If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your expectations within 3 days of your original services. No refund is given after it has been rendered.
– Enhancements and gel polish manicures are guaranteed for 5 business days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting in the first 5 days, please call us to schedule a free repair. (Repairs must be arranged within 3 days of notification to the salon to be considered complimentary fixes.) Repairs after 5 days or for breakages, tears, and corner breaks without notifications are $10+ each. (Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.)
-Traditional Nail polish services are not guaranteed.
However we would be glad to fix them for you. Must be called in within 24-48 hours after initial service and schedule an appointment for nail fix within 2 days.
Please DO NOT EMAIL for fixes . Please call the salon and leave a voice message if no one picks up. We would like to quickly serve you as soon as possible.


CHILD SAFETY
In order to provide a comfortable and relaxing atmosphere and for safety purposes, we request that children under the age of 10 are only permitted in the salon if they are being seen by one of our staffs or accompanied by you at all times. We do not have the facilities to care for children and cannot provide child supervision. We cannot assure their safety in a professional environment. YOUR UNDERSTANDING IS GREATLY APPRECIATED.


PETS
Pets of any kind, other than service animals, are NOT allowed in the salon. The State Board of Cosmetology have specific Rules and Regulations stating cleanliness and sanitation, and we abide by these rules. In order to protect our clients that are more susceptible to allergens, NO animals of any kind are to be permitted in the salon at any time. Service dogs with the official “Service Animal'' vests are the ONLY exception. Therapy dogs, emotional support dogs and/or companion dogs are not recognized as “Service Animals'' according to State Human Rights Commission. We invite you to talk with us about any questions or concerns.


CELL PHONES
Signature Nail Bar Mani & Pedi Lounge is a place for relaxation. We kindly ask that you ensure your phone is on vibrate or silent and if you need to make a phone call to please step outside. If you need to take an important phone call, please let us know in advance before your service. Keep in mind this may cut into your service time. We also ask that while our staff is working with you, please do not use your cell phone as it may compromise the quality of your service. Thank you!


We Reserve the Right to Refuse Service To:
Anyone with a nail condition we suspect may be contagious
Anyone with open or infected wounds on the treatment area
Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service
Anyone more than 10-15 minutes late for an appointment
Anyone demonstrating inappropriate behavior to our nail technicians and other customers